Now Hiring
Customer Care Coordinator
- Location: Remote (Canada/USA) – Hybrid option available if local to Langley, BC
- Experience: 2+ years in customer service
- Job Type: Full-Time
- Hours: 9 AM – 5 PM or 8 AM – 4 PM PST
About Everydae
Everydae is more than a supplement company—we’re a support system for moms in the postpartum years and beyond. We know that motherhood can feel overwhelming, lonely, and exhausting, and we believe no mom should have to navigate it alone. Our mission is to provide science-backed, high-quality supplements to support moms physically and mentally, but beyond that, we exist to listen, care, and connect.
We’re looking for a Customer Care Coordinator who is not only great at efficiently handling customer service inquiries but is also passionate about making connections with people and ensuring that every mom who reaches out feels heard, valued, and supported.
Role Overview
This role is for someone who is genuinely passionate about connecting with others and making moms feel supported. You’ll be responsible for responding to customer inquiries across email, chat, and social media DMs, ensuring that every mom receives the thoughtful, personalized care she deserves.
You’ll also play a key role in shaping the customer experience, helping to refine policies, improve support systems, and bring customer insights back to the team to continually enhance Everydae’s offerings.
Key Responsibilities:
Customer Support & Ticket Management
- Manage a high volume of customer inquiries via email, live chat, and social media DMs while maintaining warmth and professionalism.
- Own the customer experience—respond quickly and thoughtfully to orders, subscriptions, product details, and general wellness support while balancing efficiency with a personalized approach.
- Troubleshoot customer issues efficiently and proactively seek solutions, escalating complex cases only when necessary.
- Be adaptable and ready to wear multiple hats—in a fast-growing startup, flexibility is key as processes evolve and new challenges arise.
Subscription & Order Management
- Assist customers with modifying, pausing, or cancelling subscriptions, always striving for a great customer experience.
- Process refunds, returns, and replacements in line with Everydae’s customer policies.
- Work with fulfillment and logistics teams to resolve shipping or order issues quickly.
Customer Experience & Process Improvement
- Identify recurring customer concerns and work with the team to improve FAQs, templates, and customer service processes.
- Update and refine customer service macros and SOPs regularly to keep responses efficient and aligned with the company’s growth.
- Take ownership of improving the customer journey by bringing actionable insights to the team that help reduce friction and improve retention.
Who You Are:
- You love connecting with people and have a natural ability to make others feel supported.
- You’re highly organized and thrive in a fast-paced environment, managing multiple customer conversations while keeping response times efficient.
- You’re patient, empathetic, and solutions-driven—you don’t just provide answers, you look for ways to improve the customer experience.
- You’re an excellent communicator. Your writing is clear, warm, and professional.
- You have experience handling customer inquiries at scale, comfortably managing a steady flow of emails, chats, and DMs.
Why You’ll Love Working With Us
- You’ll make a real impact. As a key part of our customer experience, you’ll help shape how moms feel supported by Everydae.
- You’ll work with a team that values you. We know that taking care of our team is just as important as taking care of our customers.
- You’ll be part of a fast-growing, mission-driven company. Your voice and contributions will shape Everydae’s future.
- You’ll have the opportunity for growth. As the company scales, this role has the potential to evolve into a management position, where you can lead and shape the future of Everydae’s customer experience team.
- You’ll receive free Everydae supplements—because we believe in supporting your well-being too!
How to Apply:
If you’re excited about creating a customer experience that feels truly supportive and community-driven, we’d love to hear from you.
📩 Email your resume and a cover letter on why you’d be a great fit to careers@everydaehealth.com
🤍 Subject Line: “Customer Care Coordinator - [Your Name]”